Patient experience

Patient experience

How healthcare is experienced by patients can be just as important as what treatment they receive.

Patients in the NHS are used to expecting a high quality of clinical care and treatment. But they also wish this to be delivered in a way which works with them, and this often does not happen.

Best Buys

Best Buys include:

1. Communications training for health professionals, and changing their consultation style and length to be more patient-centred.

2. Making full use of patient feedback to identify priorities for quality improvement.

3. Patient-reported outcome measures (PROMs) to improve diagnosis and condition management. PROMs data may help patients understand the available treatments and make choices.

4. Public reporting of these data to stimulate hospitals to improve.

Download Best Buys patient experience

References

References to the original research studies are given throughout the text in this section.

Roll your cursor over the reference to see a pop-up of the study title and authors. Click the pop-up to go to the full reference on the References page.